Hertz Rent a Car Reviews

Diverse Vehicle Fleet: Hertz offers a wide range of vehicles from economy cars to luxury vehicles, SUVs, and electric cars, catering to various customer preferences and budgets.

Sustainability: Hertz has incorporated eco-friendly practices by introducing electric and hybrid vehicles into its fleet, promoting greener transportation options.

Technological Innovations: The Hertz mobile app allows customers to make reservations, manage bookings, and access customer support. Advanced vehicle tracking systems and online check-in processes enhance efficiency.

Loyalty Program: Hertz Gold Plus Rewards offers exclusive benefits such as faster reservations, special email offers, and the ability to skip the counter at select locations. Members also earn points towards free rental days and car-class upgrades.

Additional Services: Hertz provides supplementary services like Hertz NeverLost GPS navigation systems, Hertz Connect portable Wi-Fi, and Hertz Ultimate Choice, which allows customers to choose their desired vehicle on the spot.

Airport Locations: Hertz strategically positions its rental locations in or near major airports worldwide, ensuring maximum accessibility and visibility to its target audience.

Premium Status: Hertz President’s Circle, the highest level of status, offers guaranteed upgrades, access to the Ultimate Choice aisle, and a dedicated customer service line. This status can be achieved through 15 rentals or $3,000 in a year, or through certain credit cards like the Capital One Venture X Rewards Credit Card.

Wide Availability: Hertz has a large global presence with over 10,300 corporate and franchise locations worldwide.

Variety of Vehicles: Hertz offers a wide range of vehicles, including compact models, hybrids, electric cars, luxury cars, and more.

Loyalty Program: The Hertz Gold Plus Rewards program provides benefits like faster pickup and drop-off services, member-only discount offers, and points towards free rental days.

Additional Services: Hertz offers additional services such as car seats, GPS devices, phone chargers, toll services, and roadside assistance.

Customer Service Issues: Some users have reported inconsistent customer service, with some staff being unhelpful or unresponsive.

Unwanted Upgrades: There have been instances of unwanted upgrades, which can be inconvenient.

Technical Issues: Some users have experienced issues with the Hertz website, such as not automatically emailing a copy of the reservation.

Airport Shuttle Frequency: Hertz has been noted to operate fewer airport shuttles compared to competitors, which can lead to longer wait times.